NOTICE OF OPERATIONAL TRANSITION FOR THE NAN HOPE MENTAL HEALTH AND ADDICTION SUPPORT ACCESS PROGRAM

February 9, 2024

The NAN Hope Mental Health and Addictions Support Access (“NAN Hope”) program has become a trusted and valued resource for NAN citizens across the 49 communities within the Nishnawbe Aski region since its inception in August of 2020. Since its start, Dalton Associates and Keewaytinook Okimakanak eHealth (“KO eHealth”) have partnered to provide mental health services through this exceptional program. KO eHealth received the funding for NAN Hope and Dalton Associates was contracted to support direct clinical/crisis support service delivery and service management.

Keewaytinook Okimakanak (“KO”), in keeping with their goals of health transformation, has advised Dalton Associates that they will be taking over sole responsibility for the NAN Hope program effective April 1, 2024. Dalton Associates will continue to provide services up to March 31, 2024. We expect that KO will provide further updates regarding any adjustments to the program stemming from this transition.

Dalton Associates’ is committed to ensuring a smooth transition and, as such, our Wellness Navigators, Counsellors, and Traditional Counsellors will be contacting all current and past service users to advise them of the change and walk with them through to March 31, 2024.

It has been an honour and a privilege for Dalton Associates to be part of such an important program for the last 3.5 years, and we wish KO every success in the future of the NAN Hope program.

Sincerely,

Carl Dalton
CEO, Dalton Associates

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The current Wellness Navigators, Counsellors, and Traditional Counsellors working for NAN Hope are employees of Dalton Associates, and so may no longer be working with the program once operational leadership changes to KO take effect. That said, we are committed to ensuring a smooth transition for current and past service users of the program.

As over 2,000 NAN members have received services through NAN Hope over the past 3.5 years, many of which are ongoing, the current team will be contacting all current and past service users to advise them of the change and walk with them through to March 31, 2024. This may include the development of a customized transition plan to ensure continuity of care for those who would like ongoing mental health and/or addictions support.

All current and past service users of NAN Hope have a client file with the program. The client files will remain private and secure with Dalton Associates for the next ten (10) years, as is required by the regulatory colleges under which the Wellness Navigation Team operates.

Additionally, as KO is intending to continue the NAN Hope program, current and past service users have the option to release a copy of their file to KO (or to any other service provider of choice). To release the file, Dalton Associates will require the service user’s full, written consent. You also have the option to choose later – you can contact us at any time at Dalton Associates to make this request. Please contact privacy@daltonassociates.ca to initiate this process.

While we may not be able to answer all questions, we welcome the opportunity to speak with you should you have further questions. Please do not hesitate to reach out to our team at Dalton Associates anytime at 1-866-245-5516 Ext. 121, or to KO eHealth at 1-800-387-3740.

It has been an honour and a privilege for Dalton Associates to be part of such an important program for the last 3.5 years, and we wish KO every success in the future of the NAN Hope program.