Live Chat and SMS

The NAN Hope program takes your privacy seriously. SMS remains an imperfectly secure environment. Live Chat and SMS conversations will be retained for 3 days. Data is stored on a secure server located in Canada during this time. 

Email

Contact form and referral form submissions are emailed to a wellness navigator for follow up. Emails are not retained on the website. 

Facebook

Facebook messages are retained on our chat platform for 3 days. Data is stored on a secure server located in Canada during this time. Facebook messages are also stored on Facebook, for more information, please click here to review their privacy policy.

To view the full NAN Hope Privacy Policy, click here